DELIVERY
We offer two delivery methods:
- Next Day Delivery: 15 AED
- Same Day Delivery: 30 AED
The cut-off time to order for next day or same day delivery is 12:00pm. If we are experiencing a high volume of orders, deliveries may be delayed by a few hours. If there will be a significant delay in delivery of your order, we will contact you.
EXCHANGE
To be eligible for an exchange, the item must be in its original condition and packaging, with all tags and labels attached.
However, please note that we have the following conditions:
- If the error is on our part, the exchange is free of charge.
- If the exchange results from an order mistake, 30 AED will be charged to proceed with the return of the first package to our logistics department and sending the second package to the customer.
⚠️ It is why we strongly advise our customers to consult the size chart before placing an order to ensure they select the correct size.
To initiate an exchange, please contact our customer service team below within seven days of receiving your order. You will be provided with instructions on how to proceed with the exchange process.
We reserve the right to refuse any exchange if the item is not in its original condition or if it is past the seven-day exchange period.
Once your returned item is received and inspected, we will contact you back to notify you that we have received your returned item. We will also notify you for the exchange.
We do not accept returns for refunds, only for exchange.
EXCHANGE FORM
